Returns & Exchanges
At PureO Natural Products, we stand behind the integrity of our organic beauty formulas and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange for a product that better suits your needs.
Initiate Your Request
Contact our customer care team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare Your Package
Securely pack the items in their original packaging to ensure the botanical ingredients and glass containers remain protected during transit.
Affix Shipping Label
Once your request is approved, we will email you a prepaid return shipping label to print and attach to the outside of your parcel.
Receive Your Refund
After our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing